Support

Niente is sound to fall asleep to: rain, the sea, a Japanese zen garden, a fire. You layer sounds and set each one — and the session ends by itself, softly, over the last five minutes.

iPhone and iPad · subscription or one-time purchase · no account · plays offline

Write to us

Anything at all — a bug, a sound that repeats, a word that says something other than what the button does: hello@duplia.app. We read every message and answer in English or German.

The session stops on its own — is that broken?

No, that is the point. The timer is always on and starts at 30 minutes; the last five minutes fade out, and the final minute drops below what you can hear. “All night” exists as an option, but it is never preselected: sound running until morning measurably costs REM sleep. You can change the default under Settings › Timer.

Subscription or one-time purchase

Niente comes as a yearly subscription with the first week free, as a monthly subscription, or as a one-time purchase that is yours for good. All three open the same thing: the whole library, every spoken session, and the new places that are added regularly. The one-time purchase also works through Family Sharing; the subscriptions do not. The prices are shown in the app and on the App Store, in your currency. The terms are Apple’s standard licence agreement.

The first steps of the intro play with sound, so you can hear Niente before you decide. The free week is offered by the App Store, once per Apple Account.

Installed Niente before version 1.3? Then eight sounds stay free as before — rain, waves, fire, woods, night, wind, brook and brown noise — together with the mixer, the timer and your own mixes. If you already bought the full version, you keep everything, including what comes later.

How do I cancel the subscription?

In the app under Settings › Manage subscription, or on your iPhone under Settings › your name › Subscriptions. Cancel at least 24 hours before the free week or the current period ends, and nothing more is charged; a period you have already paid for stays open until it ends. Your mixes stay saved either way. The subscription is with Apple, not with an account of ours, so we cannot cancel it for you — and refunds go through Apple as well, at reportaproblem.apple.com.

If you buy Niente for good while a subscription is running, Apple does not end the subscription by itself. Cancel it under Manage subscription.

I paid and it is asking again

Tap Restore at the bottom of the purchase screen, or open Settings › Restore purchases, and make sure you are signed in with the Apple Account you paid with. This works for the subscription and for the one-time purchase. Nothing is stored on a server of ours, so restoring goes through Apple.

Does it work without internet?

Yes. Every sound and every spoken session is inside the app, and airplane mode is fine. Only starting the free week, subscribing, buying or restoring needs a connection to the App Store. A subscription is confirmed with Apple whenever the phone is online; in between, the app goes by the last state it knows.

Playing to a HomePod or speaker

Tap the AirPlay chip on the Now Playing screen and pick your speaker. Build your mix on the phone, then send it — editing happens locally, playback happens anywhere.

Something repeats and I can hear it

That is a defect, not a feature, and we want to know which scene. Every layer drifts slowly so the loop does not lock in; if you can name a cycle after half an hour, write to us with the name of the scene.